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Host Team Basics Lesson 4 of 5 Sample data 60% complete
4:32 / 12:00
Lesson 4 of 5

Handling Questions and Special Situations

12 min

What to do when a guest asks a question you cannot answer, and how to handle sensitive moments with care.

Course content

3 of 5 lessons completed

1. Welcome to the Host Team6 min
2. Greeting Guests at the Door9 min
3. Guiding Guests to Where They Need to Be10 min
4. Handling Questions and Special Situations12 min
5. Closing Out Your Shift8 min